https://www.olark.com/categories/billing/ Recent content in Billing on Olark Hugo -- gohugo.io en-us Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/billing-errors/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/billing-errors/ Having trouble paying us? We recommend trying again with a different card or contacting your bank to determine the cause of the error. Payment is declined When a payment is declined, for reasons of privacy credit card companies don’t give the vendors (in this case, Olark) a reason for why a payment is declined. There are however two common reasons which solve most of these declined errors. One is insufficient funds on the card. https://www.olark.com/help/price-changes-2023/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/price-changes-2023/ Why has my Olark price changed? As we continue to improve Olark and introduce new product features, our plans and prices may change. We also may adjust plans and pricing to respond to local market changes, such as changes to local taxes or inflation. When we change plans or prices, we’re always working to improve your Olark experience and invest in continued product innovation. Here are answers to a few common questions about price changes: https://www.olark.com/help/refunds/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/refunds/ Everyone changes their mind from time to time. If you forgot to cancel or tried Olark and decided against it, we’ll be sorry to lose you but happy to assist! If your situation is not covered by the FAQs, feel free to chat with us or send us an email. The Refunds section of our Terms of Service is also an excellent reference. Be sure to read the Mutual Beveraging section. https://www.olark.com/help/delete-account/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/delete-account/ You can remove an agent from your account by going to the Team page. Hover over the agent’s name and click deactivate. While deactivated, the agent’s username will remain greyed out on the page in case you’d like to reactivate the account in the future. When you deactivate an agent, the agent’s transcripts remain on the Transcripts page under their display name, and the chat data will appear in the exported reports. https://www.olark.com/help/receipts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/receipts/ You can access all your current and past receipts on the Receipts Page. https://www.olark.com/help/w9-form/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/w9-form/ Are you looking for a signed W9 form, our tax ID number, TIN, or EIN? Olark’s tax ID number is 27-0303727. This same number is also our TIN and EIN. You can download a copy of our signed w9 form here If you have issues accessing the linked PDF, please email us at support@olark.com and request a copy as an email attachment.