Our team doesn’t have to wade through noise to see what’s really important. Having real-time data helps us ensure that we’re providing great service during busy periods like the holiday shopping season.

The quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of use was critical for us, and we were up and running with Olark in no time.

After we installed Olark, our visitor-to-trial conversion rate doubled — and the ability to capture and share chat transcripts created a much tighter feedback loop between our sales, support, and marketing teams.

Olark lets us instantly recognize what customers need and grab their attention in that crucial first minute. Without Olark, the few seconds when they pass by our site would be wasted.