How do I chat with my visitors?

Visitors on your site will show up in the buddy list of your instant messaging client. There are countless instant messaging programs that work with Olark including Google Talk and Pidgin on the PC, IMO.im for web browsers and mobile devices, as well as iChat and Adium on the Mac. Any chat program that supports Jabber (XMPP) or Google Talk will work!

Can I initiate chats with my visitors?

Yep! Visitors on your website will show up in your chat program's buddy list. Just click on a visitor and chat with them like you would with any other contact!

What if I'm unavailable to answer chats?

Olark automatically becomes a powerful contact form for collecting leads and relaying messages to your email. When your chat program is set to away, offline, or idle Olark will automatically turn into a contact form or even disappear completely.

How are messages sent with multiple operators?

Any operator that is signed in and has their status set to available will receive messages. The first operator to respond to a visitor message will "lock in" that chat and other operators will automatically be notified.

How many chats can I have at once?

10 Times the number of operators on your plan. With the Gold plan for example, you can interact with a total of 40 visitors on your site simultaneously. That should be more than enough!