Using Olark Commands

To use an Olark Command, just type in the command you wish to use into your chat box, and our system will automatically detect it and do what you want it to do. Don't worry - the visitor you're talking to won't see anything.

  1. !block - Ignore all messages from a user.

    Sometimes people are jerks, and it's best to just ignore them. With Olark's !block command, you can do it really easily. Just type !block into your chatbox and you won't receive any more messages from that person.

  2. !transfer - Transfer a conversation to another operator.

    If you want another operator to handle a conversation, type !transfer into the chatbox, then a message to the other operators, and we'll notify all the operators by showing them that the conversation is open and the message that you sent to them.

  3. !push - Send a visitor to a URL.

    With !push, you can make a visitor go to a URL automatically. They don't even need to click the link. Be careful with this one - you don't want to interrupt anything they might be doing!

  4. !translate - Automatically translate their messages to english and your messages to their language.

    To use this feature you need to enable the Hatchery. Just type !translate and we'll let Google Translate help you have a conversation with someone who speaks a different language.

  5. !see - See what part of a page a visitor is looking at.

    This is another Hatchery feature. If you have it enabled, type !see and you'll be able to see what part of your site a visitor is looking at.