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api.chat.onMessageToVisitor

Whenever a message is sent to the visitor, this will call the given callback with an event object

• event.message.body the contents of the message

Examples

Use your favorite analytics system to keep track of how long it takes an operator to respond to a visitor:

olark('api.chat.onMessageToOperator', function(event) {
    var visitorSentAt = +new Date;
    olark('api.chat.onMessageToVisitor', function(event) {
        var operatorSentAt = +new Date;
        yourAnalytics.track("operator_response_time", operatorSentAt - visitorSentAt);
    });
});

If these statistics sound cool to you, you should probably try enabling our Google Analytics plugin for a more in-depth integration with Google Analytics.

Discussion

Feel free to propose good uses for this method, or even drop us some suggestions for improvement! You can also join our mailing list to collaborate with other developers and get updates from us.