http://help.olark.com/customer/portal/topics/163658-developers Developers articles I dont want to install any third party instant message client, Can I use my browser to receive and respond to chat sessions? Wed, 05 Jun 2013 08:35:29 +0000 http://help.olark.com/customer/portal/questions/1148089 can anyone walk me through how to add Event Tracking to the Olark Chat code? thanks Mon, 03 Jun 2013 14:59:38 +0000 http://help.olark.com/customer/portal/questions/1142631 how do I go online for chat Mon, 03 Jun 2013 08:50:05 +0000 http://help.olark.com/customer/portal/questions/1141708 Olark appends the URL with a session-id to load chat on different pages. Example (On my site) http://www.weddings9.com/wedding-invitations/Mustard-and-Pink-Handmade-Invitation#.UZIdVcqGOSM Can this be removed and managed with a session id instead? People share URLs a lot and this makes it all the more confusing. Tue, 14 May 2013 11:42:34 +0000 http://help.olark.com/customer/portal/questions/1061003 Can't turn on Available. Why? Thu, 02 May 2013 00:05:27 +0000 http://help.olark.com/customer/portal/questions/1017084 Take a deep breath, collect your thoughts and reply here → Tue, 30 Apr 2013 18:17:22 +0000 http://help.olark.com/customer/portal/questions/1013228 I have placed the Olark code on 3 site templates but the live chat tab is only appearing on the pages that sit on the master template. Anyone experienced this before? All advice/suggestions welcome. Thanks, Tom Mon, 29 Apr 2013 13:12:12 +0000 http://help.olark.com/customer/portal/questions/1006675 Hi, I have the following error on one of our PCs: the Olark window doesn't appear on the page load, instead of this the debug console looks like this: http://13h.imghost.us/M8/olark.jpg Could you give me an advice or fix this error? regards, Mathias Mon, 22 Apr 2013 11:52:05 +0000 http://help.olark.com/customer/portal/questions/972777 I'm looking for a way to hide the chat window, essentially, end the chat session as far as Olark is concerned, once a user is done chatting with a live help representative. This would prevent the window from popping up again on subsequent page views, but currently there doesn't seem to be a way to do so. Wed, 05 Jun 2013 20:01:19 +0000 http://help.olark.com/customer/portal/questions/960916 I have noticed that live chat fails to load, even on olark.com when using google chrome from a windows 7 machine. It works fine however in firefox on the same machine. Also, olark.com in the same environment gets no css to start, and displays severely improperly. Fri, 29 Mar 2013 05:22:29 +0000 http://help.olark.com/customer/portal/questions/914190 i have got a new mac and i want to use my account in ichat on my new mac but i saids "ichat cant verify the identity of "olark.com"" can you help? thanks,Carson Fri, 01 Mar 2013 23:18:58 +0000 http://help.olark.com/customer/portal/questions/851606 Hi. When entering a url for a webhook it seems you guys are converting & or %26 into & which makes it impossible to send more than one get parameter along with the call. Eg. www.hook.com?source=olark&trigger=123 ends up turning into www.hook.com?source=olark&trigger=123 Any way around this? Sat, 02 Mar 2013 01:02:01 +0000 http://help.olark.com/customer/portal/questions/850242 Hi - We have an in-house developed CRM. If I use !lead or !case, it posts to the custom web hook. This can then generate a case within our software. How can I return a link or CaseID so it is visible in the Chat? I guess I need to return something as JSON, but I dont know what parameter or what format? Cheers. Mon, 18 Feb 2013 15:04:08 +0000 http://help.olark.com/customer/portal/questions/806131 Could i have the chat box started opened in the middle of the page instead on the lower right corner. Sat, 02 Feb 2013 14:49:25 +0000 http://help.olark.com/customer/portal/questions/782904 Hi ! I know that Olark offers the possibility to transfer chats, but from what I've understood, you can't choose who you want to transfer the chat to, can you ? My company offers multi language support, and our operators can't transfer the chat just to any operator available, because of language issues. Is it possible, or planned, to offer the operator the ability to transfer their chat to a specific op ? Thanks ! Thu, 31 Jan 2013 14:59:54 +0000 http://help.olark.com/customer/portal/questions/778573 Hi there, the chat box doesn't appear on FF (18.0.1) on Mac (OS X 10.8.2). It pops up without any issues on other browsers, though. If you want to check one example, please take a look at www.helpsaude.com/ajuda. Thu, 23 May 2013 05:36:12 +0000 http://help.olark.com/customer/portal/questions/770419 I want to sign out How can I do it Fri, 25 Jan 2013 19:07:12 +0000 http://help.olark.com/customer/portal/questions/766700 I recently added the last operator on our license and its also the admin account. The thing is that i can't see one of the other operators and he can't see me. i can see the other operators but not this guy. And ive tried adding him to friend but that wont help either.. Any thoughts on this? Thu, 17 Jan 2013 12:52:04 +0000 http://help.olark.com/customer/portal/questions/749873 Hi, How can I set pidgin to show up the Username, Email and Phone typed by the user on my site's olark window? Tue, 12 Feb 2013 15:17:01 +0000 http://help.olark.com/customer/portal/questions/747719 Turbolinks (https://github.com/rails/turbolinks) is a gem that will ship by default in Rails 4. But it's not working because of how turbolinks uses ajax to reload pages. I've opened an issue... https://github.com/rails/turbolinks/issues/166 But one of the members of the core team - reednj77 left a response saying it would be difficult to get Olark's code working. Does anyone have a recommendation on how I could get the Olark live chat code working with turbolinks? Tue, 18 Jun 2013 12:51:20 +0000 http://help.olark.com/customer/portal/questions/745612 How to check the total number of chats done in a day Thu, 03 Jan 2013 06:00:28 +0000 http://help.olark.com/customer/portal/questions/720292 Hi can anybody help me setup the chat so that the chat window cannot be seen by default. Then it opens in a new window if I click one of my custom buttons Thanks Guy Tue, 18 Dec 2012 06:17:26 +0000 http://help.olark.com/customer/portal/questions/693165 Hi I have setup osticket to auto create emails when someone sends en email to support@mysite.com. But the email is in the subject body and osticket assumes the ticket is from noreply@olark.com. Right now i manually edit the tickets, is there any way the email can be directed straight into osticket? I didnt realise i was replying back to noreply@olark.com till some customer pointed out to me this. regards, Tue, 25 Dec 2012 12:36:38 +0000 http://help.olark.com/customer/portal/questions/684706 Hello, Is there a way to save live chat conversation in Salesforce under a different name. It saves under name Other, but we want to give it a different name. Thank you, Joe Mon, 15 Oct 2012 19:05:16 +0000 http://help.olark.com/customer/portal/questions/565713 Hello, I need to change the "wrote a note" title in the emails from the site visitors to something like that "Site www.****.ru incoming message". Anf if possible to be able to put this title in Russian language. Is it possible? Thanks Ahead, Oscar. Tue, 16 Oct 2012 02:28:36 +0000 http://help.olark.com/customer/portal/questions/565594 Hey! On the targeting options, you can choose a State, but it has to be one from the dropdown list (only US). I'd like a way so that I can insert my State (Rio de Janeiro) as a string, so that I could use that on the rules. Can anyone help me, please? Thanks a lot! Sat, 13 Oct 2012 16:27:21 +0000 http://help.olark.com/customer/portal/questions/561788 tell me how to change the notification sound Thu, 11 Oct 2012 15:57:08 +0000 http://help.olark.com/customer/portal/questions/556685 Hi, I ave chosen the smoke themed chat and when I display the chat window in the test html file in Chrome & Firefox (both latest versions) the 'enter your name' and 'enter your email address' boxes appear to be way too deep. Since we are on a non-paid package we cannot adjust the css at all although this appears to be core CSS issue. Please can someone help? Thanks. Paul & Sam Wed, 26 Sep 2012 12:29:48 +0000 http://help.olark.com/customer/portal/questions/526466 My website visitors are all Russian speakers. I chose olark because it supported russian language. But now, when visitors send me the offline messages all the russian symbols they enter become non-understandable mess. I would write to their email and ask the to rewrite their question, but as you know, no matter from what country, people don't like being asked to do things they've done and hence is the communication breakdown between my website and its visitors. Please tell me, what's the matter, my friend, dear Olark. Sincerely, Daniyar Amenov www.vseizusa.kz Tue, 09 Oct 2012 22:58:14 +0000 http://help.olark.com/customer/portal/questions/515743 To you have to paste the code into all your pages or just the index page? Tue, 18 Sep 2012 14:39:19 +0000 http://help.olark.com/customer/portal/questions/508451 hey is this possible, i want the following data. is their any api available to get it: 1. No of visitors online 2. No of Visitors chatting at any given point of time 3. No of chats being handled by the users 4. Log in time 5. Ideal time 6. Total chats handled in the session 7. Avg chat handling time 8. Avg response time. Thanks Sat, 15 Sep 2012 14:14:40 +0000 http://help.olark.com/customer/portal/questions/503079 Olark Dev Team, I'm just looking through some of my Error logs, and I see a huge amount of errors pertaining to lack of parameter passing in URL's. Let me explain... I see exceptions such as: Error[http://www.openrent.co.uk/Rent/ReferenceDecision/] : Exception: The parameters dictionary contains a null entry for parameter 'id' of non-nullable type 'System.Int32' ie. something has attempted to access this URL: http://www.openrent.co.uk/Rent/ReferenceDecision/ Without a parameter ie. /123 , my app throws an exception. It's not a valid URL in my system. I see this happening on all of my public facing URL's which have this URL structure, but I couldn't understand why it's happening. My users seem to get to the page OK, so I'm confident I'm not sending out, or creating mal-formed URL's, however, something is accessing these pages. Looking at the UA's, I can see it seems to be an IE problem. I have thousands of instances from IE based UA's. Although, sometimes the google and bing bots run into the same issue (I assume they strip out parameters to see if it makes a difference - and this is unrelated). I can see there is a huge number of IP's that are causing this issue - so I know it's not a bot, or custom scraper. Hence, I looked into the problem more closely. Upon analysis, I can see that the client-side Olark js will send a GET request to the URL without any parameters, on every page load, if the browser is IE (of any version). Can you please fix this? Thu, 13 Sep 2012 16:21:57 +0000 http://help.olark.com/customer/portal/questions/499156 hi, could we rank the operators ? the one has the first rank will be able to answer if he is log in, if not then the second one is able to answer. tks Thu, 13 Sep 2012 12:19:31 +0000 http://help.olark.com/customer/portal/questions/498731 There are 3 or 4 pages on our site that I seem to be repeatedly sending people to. Is there a way to store these links so when I go to insert a link, these frequent ones will be there at a glance? As it is now, I have to go to our site and manually copy the link and then paste it in the box. Wed, 03 Oct 2012 15:41:32 +0000 http://help.olark.com/customer/portal/questions/479704 We are running a 100% client generated application where it's possible to change language. Problem is that olark doesn't seem to allow me to change the translations after it's started. I've been looking at this guide, http://www.olark.com/blog/2010/olark-in-your-favorite-language/ Could it be done somehow? Anyone hacked in this kind of "feature" in Olark? Thanks /Ted Fri, 05 Oct 2012 17:48:09 +0000 http://help.olark.com/customer/portal/questions/479021 I feel like this will become annoying for customers to see the effect every time the page loads.. thanks Tue, 07 May 2013 18:42:20 +0000 http://help.olark.com/customer/portal/questions/478568 hi Wed, 29 Aug 2012 18:53:41 +0000 http://help.olark.com/customer/portal/questions/471004 Bonsoir, j'ai installer la boite de dialogue sur mon site web' . Quand je vais sur mon site, moi je peux le voir mais tandis que d'autres internautes qui vont sur mon site, ne voit pas la boite de dialogue; Comment sa ce fais ? Mauvais paramètre ? Merci d'avance Mon, 27 Aug 2012 23:02:05 +0000 http://help.olark.com/customer/portal/questions/467474 Hi I'm developing my clients site and their main site has the chat showing up no-hickups. However they have the following sub-domain sites that the chat is not showing up on. I originally set up chat in the widget text area as Olark suggested but it wasn't adding code to body. So I added it directly into framework in footer.php file and the code is showing up in body tag now but chat's are not showing up on sites. Here are the sites: http://www.9280-e-thompson-peak-parkway-34-scottsdale-az-85255.northscottsdaleluxuryliving.com/ http://www.19749-n-84th-way-scottsdale-az-85255.northscottsdaleluxuryliving.com/ http://www.6928-e-sweetwater-ave-scottsdale-az-85254.northscottsdaleluxuryliving.com/ http://www.21517-n-81st-st-17-scottsdale-az-85255.northscottsdaleluxuryliving.com/ If you can look into this and let me know what is going on I'd greatly appreciate your help. I did add the subdomains to the advanced section of settings so not sure if there is something else I missed or what? Please reply to this to client as well as cc chris@relevantenterprise.com if you are able. Thanks much, Chris Omlor chris@relevantenterprise.com Mon, 27 Aug 2012 01:37:57 +0000 http://help.olark.com/customer/portal/questions/465832 We have a single page web app which uses the history API. So page reloads are not the norm. It seems the rules are not being executed when the user hits the 'back' button (popstate event)? We have a very simple pair of rules... show the chat box when the user enters a posting section of the site ('/post' or '/edit' in the url), and hide the chat box when the url is neither '/post' nor '/edit' The show rule works but unfortunately it never hides unless the user reloads the app page. Although we could code this with the show/hide api calls, it would be nice if it worked with the rule engine. Do we need to explicitly invoke the rule evaluation, or is there some other problem? Wed, 22 Aug 2012 08:28:53 +0000 http://help.olark.com/customer/portal/questions/459603 Just setup olark on a whim--works great! Spotless. Well, ok the API says beta and there are a few small snags. We have a single page web app so page reloads are not the norm. Unfortunately there's no way it seems to clear the user's email address (set it to a null string) with olark('api.visitor.updateEmailAddress',options) since it complains unless it is passed a well formed email string. Thus the string ends up being stale / leftover from the previous logged in user. We set it to something like 'guest@guest.org' but then the placeholder text of the 'Contact Us' box when ops away gets that instead of more helpful "Enter your email address". If you could polish these few little details it'd be swell. Cheers M. Thu, 04 Apr 2013 17:53:09 +0000 http://help.olark.com/customer/portal/questions/459594 Live chat button is not displayed on the MAC Firefox browser instead of the button some java-script coding is displaying. Tue, 07 Aug 2012 16:52:29 +0000 http://help.olark.com/customer/portal/questions/434952 I'm writing some code that uses Webhooks to import conversations and was wondering if there was any way to get the e-mail address of an operator instead of (or in addition to) his/her nickname. Ideally, there'd be an "email" key that'd always be set if the transcript item has kind="MessageToVisitor". If there isn't, I'll have to manually create a mapping between operator nicknames and e-mail addresses. Not a big deal, just wanted to just make sure there isn't an easier way I'm missing. P.S. We love you guys here at Nutshell. Keep up the great work! Wed, 15 Aug 2012 23:32:55 +0000 http://help.olark.com/customer/portal/questions/409802 I get emails from Discus - I would like to reply, but for whatever reason I insert my username and PW and I am just directed to OLARK and I cannot find the link to Discus. I would like to add my support for an OLARK created template that requires/allows insertion of visitor's phone number IN ADDITION to the name and email. Just my 2 cents Mike Sun, 15 Jul 2012 17:26:22 +0000 http://help.olark.com/customer/portal/questions/408447 Hello, I was wondering if posible to to display a name on chatnbox client side display name instead of → rightward arrow, This chat Is for logged in users so I have their name in session.. A js api option would work olark('api.chat.updateVisitorDisplay???', {snippet: 'Joe'}) so instead of: → Hello Support: How can I help ? would be: Joe: Hello Support: How can I help ? Thank you, Andras Thu, 14 Feb 2013 16:47:56 +0000 http://help.olark.com/customer/portal/questions/384799 Is it possible to have the chat box always open, lets say in a DIV that stays static on the left of the page. The user cannot close it, but its not intrusive since it is away from the content. Tue, 17 Jul 2012 00:10:52 +0000 http://help.olark.com/customer/portal/questions/383086 Hi, We have Olark set up for our Real Estate sites. It works well, more stable than zopim. However, there are a few things we really want to change. 1. Sometimes, our chat operator will be chatting, and all of a sudden the chat will be replaced by a different visitor. As if there were not an extra bot available to answer the request. We've lost a few chats because of this, and would really like to change the way this works so no more chats are lost. 2. In any of the chat platforms, each time the visitor sends a message, the message received contains all of the visitor information as their screen name. As a result there's way too much text on the screen and it becomes hard to read. I would rather have our operator type !info to see the necessary info for the visitor when it's needed. Thanks! Wed, 20 Jun 2012 20:50:59 +0000 http://help.olark.com/customer/portal/questions/369956 The Olark API has lots of good user information and is already installed on our site and can easily be added to client sites. Wondering if there is some way to push the user information via webhooks to our CRM even when no chat happens. So we can see how many times they have been on our site, where they were referred from etc in our CRM. Thu, 19 Jul 2012 12:50:00 +0000 http://help.olark.com/customer/portal/questions/364708 My site ins entirely SSL protected. Can I copy the basic/bronze plan code to my site w/o any problem? Mon, 28 Jan 2013 15:37:16 +0000 http://help.olark.com/customer/portal/questions/352887 We'd like to track how the customer on chat actually got to our website. Adwords, organic search, referring site, etc. I don't get that info in the Olark chat transcripts or in Google Analytics. Is there a way to set this up? Thu, 17 Jan 2013 19:54:40 +0000 http://help.olark.com/customer/portal/questions/343011 Hello I am a site developer in Brazil and installed the code of Olark giving this error in Internet Explorer in all versions can someone help me? Att, Leandro Almeida Wed, 24 Apr 2013 13:50:04 +0000 http://help.olark.com/customer/portal/questions/341863 Hello, is there a way to integrate with our helpdesk? We would like to customize Olark chat link code for every customers, in their reserved website area, and have conversation tracked by our customer-id. Thank you! Francesco Thu, 05 Apr 2012 00:14:05 +0000 http://help.olark.com/customer/portal/questions/256671 Any plans for integration with Facebook, where customers can chat directly from our FB business page? Tue, 29 Jan 2013 11:04:01 +0000 http://help.olark.com/customer/portal/questions/241395 I've just tried to initiate a chat and wasn't able to do so. Nothing is happening when I click on "chat whit us". What seams to be the problem? Thu, 28 Jun 2012 22:35:49 +0000 http://help.olark.com/customer/portal/questions/240417 Is it possible to display how many people do you have to wait for before an operator talks to you? Thanks! Sat, 07 Apr 2012 03:19:48 +0000 http://help.olark.com/customer/portal/questions/215105 Make the Olark to works wiht Joomla 2.5 :) Mon, 01 Oct 2012 20:25:21 +0000 http://help.olark.com/customer/portal/questions/211406 Howdy, I'm trying to hide the Olark box from non-US visitors and it just ain't happenin' fer me. Here's the code I put in: olark('api.visitor.getDetails', function(details){ if (details.country != "USA" || details.countryCode != "US") { olark('api.box.hide') } }) But it hides the Olark box from everyone. What do I need to change to make this work? Domo! Scott Fri, 23 Mar 2012 03:36:05 +0000 http://help.olark.com/customer/portal/questions/207471 Hi I can't see my chat box in my iPad or iPhone, in the laptop and desktop is fine. Any idea? Thanks a lot Wed, 18 Apr 2012 04:06:33 +0000 http://help.olark.com/customer/portal/questions/194041 I'm trying to write an "if" statement that will execute certain code only if operators are available. How would I do that? Fri, 17 Feb 2012 00:27:57 +0000 http://help.olark.com/customer/portal/questions/179601