http://help.olark.com/customer/portal/topics/143260-help-and-general-usage Help and General Usage articles Hey everyone, this is the second day in which I've had issues accessing the online chat portal (in Chrome). It says "Unable to connect to server. Please try reloading your browser." As a quick suggestion from the support staff, I tired clearing the cache etc. but it hasn't made a difference to the problem. Pidgin still works, but I can't use it in the cloud. Anyone else getting this? Thu, 28 Mar 2013 19:16:44 +0000 http://help.olark.com/customer/portal/questions/891918 Hi, Wondering if there is any way to merge transcript comments into the chat reports. Would like to see excel with chat comments as opposed to reviewing transcripts one by one. Wed, 22 May 2013 19:18:47 +0000 http://help.olark.com/customer/portal/questions/1093718 Dear Sirs, When I use Olark CartSaver Magento Extensions, I get the error: Mage registry key "_singleton/olark_chatbox_model_observer" already exists And my customers can't finish their orders, because they get this error at the end of the checkout process... I saw that other user get the same error (April 29, 2013 - http://www.magentocommerce.com/magento-connect/olark-live-chat-4598.html) but nobody answered him... Can you help me?! Thanks... Wed, 22 May 2013 23:04:14 +0000 http://help.olark.com/customer/portal/questions/1093337 It is possible in Joomla 3? Tue, 21 May 2013 14:22:26 +0000 http://help.olark.com/customer/portal/questions/1089409 Hello. I am writing this message as I have premium user account with premium email support (reg account kass6@ka7-tour.ru). We have some problems during of use olark chat. As you can see the problem is when the other users get involved into chat session with another visitor. You can see the visitors ID are different. And it very confused for our operators, because different visitors have different requests. Please help us to solve the situation. http://img607.imageshack.us/img607/8529/20130516144506.jpg Tue, 21 May 2013 08:55:04 +0000 http://help.olark.com/customer/portal/questions/1088370 I am new to this... How does this work? Do I stick the codes right after my olark code if say I want to track how many times someones visited my site or what their name/email is? Basically I am just trying to figure out how to get the api to actually work and where to put it! LOL. Mon, 20 May 2013 09:03:44 +0000 http://help.olark.com/customer/portal/questions/1077961 I'm have a problem with my chat. When I visit chat2.olark.com it says Connected to server and Online but at dashboard says no operator is online also when visiting my site. Please help! Sorry for my bad english Sat, 27 Apr 2013 13:39:10 +0000 http://help.olark.com/customer/portal/questions/999591 Take a deep breath, collect your thoughts and reply here → Tue, 16 Apr 2013 22:36:14 +0000 http://help.olark.com/customer/portal/questions/962286 Hi, Bit of a weird one... I've had 4 users happily using olark as a support chat on my companies website for a few months now. No problems at all. All users are using Pidgin. Today, one user in particular is showing as available to chat and is receiving chats perfectly fine, but his replies are not showing on the chat side. I've checked all of his chat settings to no avail. I thought initially that the problem was with Pidgin so have reinstalled that - didn't help. I even tried deleting that user from olark then setting him up again - but that hasn't helped either. Now the most interesting development. Even when I log in to my account and select to chat as this user - I can receive messages but my replies do not show on the chat side. I've tried this on multiple computers, multiple OS and multiple chat clients - the issue seems somehow to be with this specific users account (even though I've deleted it and then remade it). All three other users have no issues at all. I'm at a loss! HELP! Alex Mon, 11 Feb 2013 17:39:59 +0000 http://help.olark.com/customer/portal/questions/804764 Does anybody know an easy way to push all old / previous Olark Conversations to Desk.com? Tue, 19 Feb 2013 18:31:14 +0000 http://help.olark.com/customer/portal/questions/790358 trying to add Olark live chat code to www.virushandler.com website Fri, 01 Mar 2013 13:17:23 +0000 http://help.olark.com/customer/portal/questions/780510 Got my acct. setup, input the site ID into the plugin, setup allowed zones etc. saved the settings. Reloaded homepage - no olark chat option. Ok... so I add the code to the main.php for my skin. This breaks the store, (just a white screen) so i have to take the code out. Any clues? Sun, 13 Jan 2013 18:53:41 +0000 http://help.olark.com/customer/portal/questions/739406 Can I monitor 2 site chats in one account? Thu, 10 Jan 2013 00:47:46 +0000 http://help.olark.com/customer/portal/questions/733832 Has anyone found a way to keep imo online on an ipad. I cannot seem to find a way to set push notifications. Unless I am using my ipad instant chats do not seem to pop up. It does not seem to work nearly as good as pidgin on a pc. Mon, 07 Jan 2013 08:03:05 +0000 http://help.olark.com/customer/portal/questions/726308 I am now using Google Chat (was using Pidgin) but when I do a test visit in another browser window the chat request doesn't come up in the Google window but rather the browser window I have open to the Olark main page. Confused. Thu, 16 May 2013 05:42:31 +0000 http://help.olark.com/customer/portal/questions/724784 Hi, I'm on a Paid version and using Pidgin now. But the I don't find an option to transfer chats. The transfer command doesn't work and the conference too. Please suggest... Mon, 07 Jan 2013 07:21:02 +0000 http://help.olark.com/customer/portal/questions/710936 I am connected through gtalk, and I am online and active status, but the olark chat on my site says I'm away. It used to work for months, but no longer. How to fix? Tue, 25 Dec 2012 09:39:57 +0000 http://help.olark.com/customer/portal/questions/707573 How to disable sound for me, as an operator? I don't use any webchat programs, I use it directly in our e-commerce but I haven't found any option to disable it. Tue, 29 Jan 2013 01:23:09 +0000 http://help.olark.com/customer/portal/questions/699297 We're just beginning to use Olark, with Pidgin as our IM. Got a simple newbie question. If I have several operators set up in one group, and a user wants to chat, do all the operators see the request? If one operator engages the user in a chat, will the other operators see the chat in their copies of Pidgin? Wed, 19 Dec 2012 01:23:25 +0000 http://help.olark.com/customer/portal/questions/694485 Hello do you have Turkish language option? But for the admin panel. Thank you. Wed, 12 Dec 2012 12:25:29 +0000 http://help.olark.com/customer/portal/questions/684354 Hello! When someone writes to chat and receives no response in some time than chat switches to offline mode. Our operator receives the following message: "Still here? If you are, start typing a message; we marked you away for future visitors because a current visitor tried to chat with you and didn't get a response". The problem is that our operators sometimes respond slowly to messages, and they do not understand English. Is it possible to turn this feature off? Or to change amount of time, after which the chat will go to offline mode. Thu, 11 Oct 2012 14:44:41 +0000 http://help.olark.com/customer/portal/questions/556547 when i first signed up there was a launch button which enabled me to chat as an operator via your website without having to setup a chat client. now that i have logged out and logged back in again i cannot find this feature. how do i access it because i don't want to install a client. Thanks. Mon, 01 Oct 2012 14:17:39 +0000 http://help.olark.com/customer/portal/questions/535370 Hi, I have Thawte 123 SSL seal on my web and I'm getting this warning saying that I'm loading http in the web instead of https ---quote--- Unsafe JavaScript attempt to access frame with URL https://static.olark.com/jsclient/storage.html?v=c7a4c9237f317042c3becc9192565e4a#TK5121865763794631 from frame with URL https://www.galeriadeperfumes.com/. Domains, protocols and ports must match. ---unquote-- Is there any way around this for the free version of Olark? Thanks Carol Wed, 26 Sep 2012 22:23:54 +0000 http://help.olark.com/customer/portal/questions/506049 How long are transcripts available for viewing. Do they get archived, or are they available for an undetermined amount of time? Mon, 27 Aug 2012 22:33:18 +0000 http://help.olark.com/customer/portal/questions/467378 Something I would like to do is have different text in my chat box for different pages. For instance, if someone is on the "Widget 1.0" page, the chat box, when opened, would say something like "Got questions about the Widget 1.0? Let us help!" Is this possible with all upgraded plans? Mon, 20 Aug 2012 17:25:09 +0000 http://help.olark.com/customer/portal/questions/453302 Is there any way to restrict chat transcript viewing so that when an operator logs in he can only view chats he's participated in and not those by other operators? Is there a way to setup e-mail so that those who participate in a chat get e-mailed the transcript, but not those who didn't? Thanks! Fri, 24 Aug 2012 21:18:31 +0000 http://help.olark.com/customer/portal/questions/450312 Is there any way to restrict chat transcript viewing so that when an operator logs in he can only view chats he's participated in and not those by other operators? Is there a way to setup e-mail so that those who participate in a chat get e-mailed the transcript, but not those who didn't? Thanks! Thu, 11 Oct 2012 00:13:34 +0000 http://help.olark.com/customer/portal/questions/450311 Hi! I've spent the night trying to find an app that will do the same as IMO, but on a Windows phone. Are You guys able to help me? I will appreciate it very much! Peter Wed, 03 Oct 2012 14:39:20 +0000 http://help.olark.com/customer/portal/questions/436387 Hello, I am trying to add this code to the wix site, and having issues. It isn't working properly, and I cannot find a way to edit the code and manually add this code into the bad tag. Any suggestions!? Mon, 06 May 2013 19:30:14 +0000 http://help.olark.com/customer/portal/questions/434778 Hello, when we get a offline message via email from an unser the fonr size is so small that we can't really read it...so I have to edit the email always and clear the style. We are using Google Apps as the email client. Is it possible to get the offline emails in plain text? Thanks, Ivo Wed, 08 Aug 2012 22:31:09 +0000 http://help.olark.com/customer/portal/questions/431441 Ok, so olark won't work with "messages" on mountain lion I take it? Tue, 08 Jan 2013 17:35:44 +0000 http://help.olark.com/customer/portal/questions/431067 I need to position the window left-bottom with RTL support. But the checkbox does not appear on my customization window. I am using firefox 14.0.1 Thanks Wed, 08 Aug 2012 22:36:32 +0000 http://help.olark.com/customer/portal/questions/428432 Is there a way that you can simulate a visitor? Thu, 26 Jul 2012 13:52:09 +0000 http://help.olark.com/customer/portal/questions/422354 We receive transcripts and see that some chats were never answered. It seems that some chats do not appear in pidgin. We tested ourselves and it seems pidgin won't pick up some of the incoming chats. What might be the problem? Thanks. Mon, 10 Sep 2012 12:26:15 +0000 http://help.olark.com/customer/portal/questions/414745 We've been recommending IMO.im for chatting with Olark on mobile devices (iPhone, Android, Blackberry). It's nice because they don't require a separate account, you can just log in directly to Olark via XMPP/Jabber. However, it can be difficult to see what pages people are currently on (takes a few clicks). There are others out there: IM+ Ebuddy BeeJive Anyone have favorites? Any tips for going mobile? Wed, 15 Aug 2012 23:41:53 +0000 http://help.olark.com/customer/portal/questions/408615 Hi there, Is there a way to set up the installation code so it covers the entire site? We currently have Wordpress & Zen Cart installed in 2 different folders and we are wanting to install the code just once to the root so it covers the entire site. Is this possible? Many thanks, David & Karen Sat, 30 Jun 2012 13:11:02 +0000 http://help.olark.com/customer/portal/questions/388288 Hi, I've been using Olark for a while with Pidgin and it works great. My only issue is that if I am working on multiple sites at once my own connections start to fill the Buddy List. I am looking for a way to block my fixed IP from showing up in the Buddy List. Currently I am manually moving my own listings to the Operators panel just so I have a clear division between my connections and genuine visitors to my sites. Does anyone know how to block or hide a Buddy by IP? Thanks in advance Steve Fri, 24 Aug 2012 02:18:57 +0000 http://help.olark.com/customer/portal/questions/386978 We have a user who is able to successfully login and take chats, but only the responses they send seem to go to the customer, while no customer responses get shown. The account has been properly configured for quite some time (using Adium for Mac) with no issue until the last day or two. Previously, signing out then back in fixed this, but now it makes no difference. Please let us know what additional details we can provide to assist with troubleshooting. Thank you. Thu, 28 Jun 2012 00:21:53 +0000 http://help.olark.com/customer/portal/questions/382409 Hello! AWESOME service! This 15th I will be upgrading to a paid account. (cash strapped at the moment =\ ) Question: Is there a way, using imo.im on the Android, to have imo.im notify when a new user comes online? Or another way you would go about it? I'm thinking so my phone "beeps" when a visitor comes online. Thank you!! Mon, 18 Jun 2012 13:28:48 +0000 http://help.olark.com/customer/portal/questions/360719 is there a way for the users to erase their log? Wed, 27 Mar 2013 21:46:20 +0000 http://help.olark.com/customer/portal/questions/342756 How can I delete an account I created so I can be adde Wed, 30 May 2012 18:36:17 +0000 http://help.olark.com/customer/portal/questions/338483 Or will both messages be sent? It appears that Greeter overrides targeted chat from the behavior on my site. Is this the case? Thanks! Mon, 21 May 2012 21:46:02 +0000 http://help.olark.com/customer/portal/questions/332441 Is there a way customise the code to be able to trigger a chat goal in Analytics? Our developers have suggested the tweak below, but I am unsure how to configure that in the settings of the Olark account. Is it possible? Thanks to: Fri, 06 Apr 2012 21:30:24 +0000 http://help.olark.com/customer/portal/questions/203719 http://help.olark.com/customer/portal/articles/312020-setting-up-google-apps-tutorial?t=47561 Error 404! Why? Thanks Fri, 06 Apr 2012 21:28:40 +0000 http://help.olark.com/customer/portal/questions/197707 Hi, I have a very high bounce rate in my Google Analytics, but I don't get that many notifications of a visitor to my site (the chat auto pops up after 15 seconds). Could the Olark facility be miss counted as a visitor? What I mean is when Olark checks in to see if I'm online or not, could that be mistaken by Google as a visit? Any ideas or suggestions are welcome. Ian Blackford Thu, 05 Jul 2012 23:16:30 +0000 http://help.olark.com/customer/portal/questions/187890