interaction with operator
could we rank the operators ? the one has the first rank will be able to answer if he is log in, if not then the second one is able to answer.
We do offer something around those lines, if you choose the Round Robin options here (look for Chat Routing): https://www.olark.com/customize/config?customize_form_pane=advanced ,
we will give one chat to one operator then the next chat to the next operator, so on and so forth.
Let me know if you have any questions!
Ryan - Olark Customer Support