Sometimes we get the same question over and over again, and we're a university, so sometimes the department in question won't play along to fix the opaqueness of their process to solve the root problem. So we're stuck replying the same thing many times a day.
If we could create canned responses and then use bang-commands like instead of typing in:
Here's a help article on how to register with CMS PeopleSoft: http......
we could instead say: