I'm writing some code that uses Webhooks to import conversations and was wondering if there was any way to get the e-mail address of an operator instead of (or in addition to) his/her nickname. Ideally, there'd be an "email" key that'd always be set if the transcript item has kind="MessageToVisitor".
If there isn't, I'll have to manually create a mapping between operator nicknames and e-mail addresses. Not a big deal, just wanted to just make sure there isn't an easier way I'm missing.
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