It would be great if we could customise the template of the email that we receive when a customer sends us a message while we are offline.
I receive a significant number of emails like this, and I reply to them all. The only problem is it contains information that I don't want going back to the customer (they don't need to see our referral information or amount of information tracked of the visitor). This means every time I reply I need to go to the original email and delete this information.
When dealing with many emails this is taking a lot of extra time. It would be great if I could configure the email I receive to not contain this extra information (I don't use it anyway, I have google analytics for that).