Change the template for offline email messages

It would be great if we could customise the template of the email that we receive when a customer sends us a message while we are offline.

I receive a significant number of emails like this, and I reply to them all. The only problem is it contains information that I don't want going back to the customer (they don't need to see our referral information or amount of information tracked of the visitor). This means every time I reply I need to go to the original email and delete this information.

When dealing with many emails this is taking a lot of extra time. It would be great if I could configure the email I receive to not contain this extra information (I don't use it anyway, I have google analytics for that).

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Bill, Olark's Customer Happiness Jedi, stroked his chin and mused…
That is a fine idea, Thanks. I'll make sure it's in my next weekly report to the high muckety-mucks.
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Olark user victoria97 says…
I'd also like to request this! I want all this referral info to match up with a field for Zendesk integration, so its not included when a ticket is created.
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Olark user nightowlpapergoods says…
This would be extremely helpful. This would prevent us from having to create a new message without the extra information in it in order to reply to a request.
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