We have a user who is able to successfully login and take chats, but only the responses they send seem to go to the customer, while no customer responses get shown.
The account has been properly configured for quite some time (using Adium for Mac) with no issue until the last day or two.
Previously, signing out then back in fixed this, but now it makes no difference.
Please let us know what additional details we can provide to assist with troubleshooting.
Thank you.