error in internet explorer
Hello I am a site developer in Brazil and installed the code of Olark giving this error in Internet Explorer in all versions can someone help me?
I took a look at your website and there appears to be a bug with Internet Explorer 9. When I view your website in IE9 for the first time I am able to see the chat box. However, when I refresh the page, the chat box disappears. I tested your website in IE8, as well as in Chrome and Firefox, and it appears to be working properly in all of these other browsers.
If you would like to see the chat box in IE9, I suggest that you clear out your cache / delete your cookies, and then the page should load with the chat box. I will file a bug for our engineering team and we will let you know if we are able to resolve the problem.
Hope this helps. Please let us know if you have any other questions.
Olark user vianna says…
I have the same problem.
They only doesn´t work in IE9, in other broeser they work fine.
IE9 is often ranked the worst in rendering issues, compared to other browsers.
Also, I see this issue was resolved a few months ago. I tried to browse your website, but it appears that the Olark code is not on it any longer.
If you could provide a link to the page that is having this issue, i can look into it for you.
Olark user efmauro says…
Hey team, at the moment I having the same issue on internet explorer 6,7, and 9 can you please help me with this.
Please could you describe the issue you are having in more detail?
Olark user rosewomble says…
I too am having this issue. IE9 displays the chat bar fine. Onhover it triggers a browser compatibility mode refreshing the page where the bar disappears. Cleared cookies and cache with no benefit.
Olark user martinpannier says…
Hi, I'm seeing the chat tab display properly in all browsers but IE7. Is IE7 officially supported by Olark? Thanks
There should be no reason why it would not work on IE7, assuming the code on your site is not causing issues with our widget. Send an email to us @ firstname.lastname@example.org with more details and I will be happy to look into it for you.
Olark user whyilike says…
Hi! We are seeing some funkiness with the the Olark chat box in IE 10. It seems to take up a 200px column on the left hand side of the page. You can check it out here: http://www.whyilike.com... You will need to be using IE 10 to see the issue as it is working fine in older IE browsers.
Looks like you have 2 <head> sections in your site. I would recommend getting rid of one, and moving the DOCTYPE declaration to the very top of your page, and that should resolve your problem.
Olark user whyilike says…
Huh... Not sure how the double <head> go there... I removed the first one and it is working fine. Thanks for your help and quick response.
Olark user t3chsistemas says…
Hi there, i'm using the olark chat in my website, works fine in chrome and mozilla, but in IE10 the chat box doesn't appear...
what can i do?
Come chat with us and we can help you resolve this in real time. We are online for chat @ www.olark.com from 7 AM - 6 PM PT, Monday - Friday!
Let me know if you have any other questions!