I have a very high bounce rate in my Google Analytics, but I don't get that many notifications of a visitor to my site (the chat auto pops up after 15 seconds).
Could the Olark facility be miss counted as a visitor? What I mean is when Olark checks in to see if I'm online or not, could that be mistaken by Google as a visit?
Any ideas or suggestions are welcome.
no - it's probably because we use a higher threshold to say "this visitor is online" - it may take a few seconds for the chat window to fully load in its async way, and if the visitor leaves before that finishes we won't put a visitor in their buddy list
when we check if someone is online or not, it does not hit their website
Olark user ben says…
Liquid error: undefined method `gsub' for nil:NilClass