Category Archives: Using Olark

Olark Best Practices – part 4: Proactive messaging

Posted on April 17, 2012 by bill_t

Back to the previous post in the Best Practice series: Offline Messaging Olark Best Practices — Part 4:  Proactive Messaging In an earlier post in the series we talked about user engagement and making your visitor aware that you’ve put … Continue reading →

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Meet your customers with Olark.

Olark Help Center

Posted on February 14, 2012 by bill_t

We’re super excited to unveil a new wrinkle in our quest to provide excellent customer service to the world: Announcing the brand spanking new Olark Help Center! Ta da! http://help.olark.com/ gets you to our new support page where we’ve carefully … Continue reading →

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Meet your customers with Olark.

The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted on January 23, 2012 by bill_t

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a … Continue reading →

Posted in Customer Service 101, Using Olark | Tagged | 4 Comments

Meet your customers with Olark.