Category Archives: Olark Stories

The Art of Excellent Customer Service 101 — Exceeding Customer Expectations

Posted on December 18, 2011 by bill_t

What does that mean, really? Exceeding expectations? Isn’t responding to a customer’s inquiries quickly and accurately, good enough? Well yeah, maybe in 1999. Continue reading →

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Meet your customers with Olark.

The Art of Excellent Customer Service 101

Posted on December 13, 2011 by bill_t

Hey there, I’m Bill T, the new Guru of Customer Happiness at Olark. I just came onboard a few weeks ago and wanted to reach out and say howdy and introduce myself.

I’ve been involved in customer service, customer support and online community since the halcyon days of the first Internet bubble. Continue reading →

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Meet your customers with Olark.

One company’s Olark experience: Iris Holidays

Posted on April 28, 2011 by Noah

The following story way sent to us by Iris Holidays, who has been an Olark Customer since July, 2010. Sometimes small changes can help achieve big results. We are a small tour operator based in Kerala, India, and offer customized … Continue reading →

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Meet your customers with Olark.