This is the third post in a series of how the team here at Olark likes to chat, and tips and tricks on providing great customer service. The angry customer - by BT We’ve all been there before. We’ve all had the upset customer breathing down our neck, angry at a problem that is not… Read more »
Posts Categorized: Customer Service 101
Olark Support Center — A facelift
Of course we’ve always had a support center and lots of you have used it over the last 11 months or so since it was launched. But today it got a totally swank re-boot and facelift, chock-a-block full of streamlined new features and a major beautification by the incomparable* Joe W (whom you may have… Read more »
How I Chat Part 2 – Feeling ready to chat
This is the second post in a series of how the team here at Olark likes to chat. You can check out the first post by Joe W. here. I like order. Handling 4 to 8 chats simultaneously is not an orderly thing, by any means. You never know what kinds of questions people are… Read more »