Category Archives: Customer Service 101

Doing it Live with Topspin Media — an Olark Case study

Posted on January 29, 2012 by bill_t

Guest post by our pal Brad Barrish from Topspin Media Topspin is the premier direct-to-consumer solution for music artists, filmmakers, comedians, writers and anyone else who might want to sell stuff directy to their fans. We work with all types … Continue reading →

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Meet your customers with Olark.

The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted on January 23, 2012 by bill_t

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a … Continue reading →

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Meet your customers with Olark.

The Art of Excellent Customer Service 101 — How to Hire the Right People

Posted on January 13, 2012 by bill_t

Okay, you’ve made the right first decision; Live chat for your Customer service and/or sales teams. Good move. You’ve got the Olark chat box installed, you’ve connected your IM client and added operators. So what next to get the most out of the Live chat process? Continue reading →

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Meet your customers with Olark.