I often tell people who are making inquiries about adding Olark live chat to their site who are worried about convincing their boss to spend money on mere customer support, that getting Olark Chat can be the best marketing money you can ever spend. But wait you say, live chat is for customer service and… Read more »
Posts Categorized: Customer Service 101
5 Master Practices of Great Customer Service
We’ve all had bad customer service. That’s why no good business wants to give poor customer service. Online businesses are the same, they just face different challenges. At Ordoro we know something about customer service. We help ecommerce businesses selling things online manage their inventory, shipping and fulfillment. Ordoro integrates with FedEx, UPS, USPS and… Read more »
We take care of the software, you take care of your wetware!
Everyone works differently and different things work for different people. Here at Olark, we realize that there is more to handling chats than just opening up your IM client and having a go at it. In order to provide the best support and sales that you can give, you also have to worry about numero… Read more »