Category Archives: Customer Service 101

The Art of Excellence in Customer Service 101 – CRM Integration with Olark

Posted on February 14, 2012 by bill_t

Okay, you’re set up with Olark and chatting, you’re making connections with new sales leads, satisfying existing customers and answering tons of tech support and customer service queries every day. How do you manage that flood of information? Well, you … Continue reading →

Posted in Customer Service 101 | Tagged , | View Comments

Meet your customers with Olark.

Doing it Live with Topspin Media — an Olark Case study

Posted on January 29, 2012 by bill_t

Guest post by our pal Brad Barrish from Topspin Media Topspin is the premier direct-to-consumer solution for music artists, filmmakers, comedians, writers and anyone else who might want to sell stuff directy to their fans. We work with all types … Continue reading →

Posted in Customer Service 101, Guest Posts, case study | Tagged , | View Comments

Meet your customers with Olark.

The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted on January 23, 2012 by bill_t

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a … Continue reading →

Posted in Customer Service 101, Using Olark | Tagged | View Comments

Meet your customers with Olark.