Case Study: Using Olark to Build Customers’ Trust Olark customers understand that live chat is an important part of their overall sales and support strategy. But is live chat simply about responding to queries and giving advice – or is there another level? We’d argue that live chat is not just about closing a deal…. Read more »
Posts Categorized: Case study
A New Approach to Customer Service in the Alarm Monitoring Industry
This is a guest post by Joshua Unseth. Alarm Grid is an alarm monitoring company that is currently specializing in the DIY market. We love working with hands-on, do-it-yourselfers because they are so engaging. They like to learn about our product, and we love to help them find exactly what they need. We differentiate ourselves… Read more »
In a pinch, UberSignal customers rely on Olark
At UberSignal, we provide cell phone signal boosting kits to combat the problems of poor cell phone reception and dropped calls in homes, offices, and vehicles. With our help, consumers are now able to solve their own cell phone signal problems without relying on their carriers to make improvements. Without Olark, we would miss out… Read more »