This is the third post in a series of how the team here at Olark likes to chat, and tips and tricks on providing great customer service. The angry customer - by BT We’ve all been there before. We’ve all had the upset customer breathing down our neck, angry at a problem that is not… Read more »
Posts Categorized: Best Practices
How I Chat Part 2 – Feeling ready to chat
This is the second post in a series of how the team here at Olark likes to chat. You can check out the first post by Joe W. here. I like order. Handling 4 to 8 chats simultaneously is not an orderly thing, by any means. You never know what kinds of questions people are… Read more »
8 at a time – handling live chats the smart way
I have eight chats on the go. A customer in Canton, Michigan wants help with our API. A recent signup from Indonesia is having trouble connecting Olark to Pidgin. It’s just gone 10pm for me and a customer from New York needs a link to upgrade their account. I’m shooting the breeze with a customer… Read more »