DOs & DON’Ts to Double Your Sales ~and make your customers love you~ DOs! Talk to your customers. There‘s no better way to get to know what they want. Help customers find things. Ideally on your site, but if you know where their glasses are, they will love you forever. Show the customer items you… Read more »
Posts Categorized: Best Practices
User Engagement: How to increase the number of chats you’re getting
User Engagement: How to increase the number of chats you’re getting So there you are with a fresh scrubbed chat box on your site. It’s been 10 minutes and no one has started a chat yet. What gives? The first thing you want to think about is how to present the chat box… Read more »
Best Practices in Live chat — Chatting, the Olark way
Olark Best Practices in live chat support — How to do live chat right to amaze your site visitors and turn them into customers for life! The Olark way: Preparation: Clear your desktop, open a browser page to your company’s Support Center, billing software, and any backend tools for easy and fast access to tutorials,… Read more »