Author Archives: Zach

The Art of Excellent Customer Service 101: Basic Workflow

Posted on January 9, 2012 by Zach

More and more companies are asking the question: how do we provide excellent support? We can tell you, it’s not easy. But the payoff can be enormous- the better you understand your customers, the easier it is to build something … Continue reading →

Posted in Customer Service 101 | 6 Comments

Meet your customers with Olark.

Salesforce Integration for All

Posted on June 24, 2011 by Zach

You may have noticed some of our very serious blog posts recently (check them out below!) Communicating with visitors to your website is serious business, and we have a super-serious announcement: our Salesforce integration, which puts chat transcripts with visitors, … Continue reading →

Posted in Features | 56 Comments

Meet your customers with Olark.

Olark & Highrise: Bird’s Eye View of your Customers

Posted on June 17, 2011 by Zach

It’s unbelievable how many customer interactions fly through your business every day: phone calls, e-mails, online chats. Trying to keep track of it all can make your head spin! If you’ve been around for a while, you’ve probably heard of … Continue reading →

Posted in Uncategorized | 61 Comments

Meet your customers with Olark.