Author Archives: bill_t

About bill_t

Bill Is old skool Internet jedi and gangsta vintage Winamp and SHOUTcast --> and now resides @ Olark. He's been involved in Online Community, CS, and general yacking as long as the Web has been around. Bill currently abides.

Olark Help Center

Posted on February 14, 2012 by bill_t

We’re super excited to unveil a new wrinkle in our quest to provide excellent customer service to the world: Announcing the brand spanking new Olark Help Center! Ta da! http://help.olark.com/ gets you to our new support page where we’ve carefully … Continue reading →

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Meet your customers with Olark.

The Art of Excellence in Customer Service 101 – CRM Integration with Olark

Posted on February 14, 2012 by bill_t

Okay, you’re set up with Olark and chatting, you’re making connections with new sales leads, satisfying existing customers and answering tons of tech support and customer service queries every day. How do you manage that flood of information? Well, you … Continue reading →

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Meet your customers with Olark.

Using Customer Service to Boost Your Conversion Rate

Posted on January 31, 2012 by bill_t

Guest blog post from Claire Broadley from  experience day site Wish.co.uk The best time for any customer to visit your website is when they’re ready to spend. But not all buying decisions are based purely on price. It’s important to … Continue reading →

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Meet your customers with Olark.