Author Archives: admin

Don’t let the beer get warm : Iterate!

I can’t believe I’m using drinking references, but maybe I’m allowed to since I’ve got a batch of homebrew sitting in the other room…   This should probably come as a surgeon generals warning or something on that big bottle … Continue reading

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Meet your customers with Olark.

Skip the extra tools – my customers already hang out in my inbox and buddy list

As Zach mentioned in his previous post, we rotate customer development every day among our team members.  This gives us plenty of “face time” with real customers, handling questions and issues over email, Twitter, Skype, and most of all chat. … Continue reading

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Meet your customers with Olark.

Growing Your Business: Time-Effective Customer Interaction

Talking with your customers is incredibly valuable, especially when you’re just getting started and every customer counts. But you want to get feedback in the right amount. Too little and you’re building a product in a vacuum, oblivious to what … Continue reading

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Meet your customers with Olark.