We’re officially lifting the veil today on the new Olark Targeted Chat, a powerful new feature that gives you unprecedented control over how chat behaves on your website.
With Targeted Chat, you’ll be able to focus your team’s time on more valuable customers. Cut down on chats you don’t want and increase chats that drive your business. You’ll be able to pick and choose exactly how, when, and where to chat with your website visitors.
How does it work?
With Targeted Chat, you can make rules that decide when to show or hide Olark chat, automatically start chats, and label customers. It’s pretty amazing what you can do.
Here are some things customers are already doing.
Flag visitors from your Facebook fan page
Olark can now make sure your team knows which visitors have come from your social media campaign. Prioritize your engaged fans and sell more!
Save customers before they abandon their shopping carts
Intervene to help confused or anxious customers that spend a long time checking out.
Identify repeat visitors to focus your sales team
Targeted Chat knows which visitors are repeat customers, and consequently visitors that are more likely to purchase. You can automatically label your repeat visitors so your sales team knows which ones to focus their time on.
Automatically start chats to reach out to valuable customers
Automatically start chats with your most valuable customers. Reach out to the customers who’ve read your white paper or customers looking at your highest priced packages.
Hide chats to customers outside your shipping region
Don’t waste time talking to customers you can’t serve. Hide chat from countries, states, or provinces that you don’t serve.
How to get started
Play with the example rules we put in your account. Create new rules by following the examples above. Then, create whatever rules you can imagine.
If you can’t figure out how to make Olark Targeted Chat do what you want, please ask us for help. We’ll get you going and take your feedback on how to improve it.