Guest blog post by Kurt Mendoza of RepeaterStore.com
RepeaterStore.com is one of the leading cellular amplification solutions, with customers all over the globe. Systems range from small home kits, to large corporate buildings. We’ve worked with many different types of organizations, from popular universities to military and/or navy bases. The applications of these solutions are essential in certain areas and situations, as poor signal issues plague cell phone users across the world. Given that these systems are so useful, it’s important for the users to make sure they get the best information possible, and have no trouble in installing the kits. We want to make sure each customer has all of their questions and concerns answered – and that’s where Olark shines.
With phone calls, e-mails, and support tickets as our main methods of technical support, we had been considering the option of a live chat function for quite some time. After a small test run, we’ve noticed the influx of users utilizing the live chat for common and in some cases, complex inquiries. The great thing about Olark’s live chat is that it’s in real time, and customers can get answers immediately while simultaneously browsing the website, without having to send an e-mail in hopes of a timely reply or having to dial a phone number to reach us.
The integration of various features is seamless; operators of the service can see exactly what sections of the website a user is currently viewing as well as what they’ve looked at previously to better understand what they’re searching for or what it is they’re interested in. We published a blog post to promote the feature, and since then we’ve seen a jump in support related requests. Moreover, it’s extremely beneficial for customers to have a more insightful view of the products and how they work, in order for them to make the best selection that’s in their best interest. Olark provides a simple, fast, and easy solution for doing exactly that.
Thanks to Olark, we’ve been able to serve our customers faster, more efficiently, and provide a better customer service experience overall.