We’re super excited to unveil a new wrinkle in our quest to provide excellent customer service to the world:
Announcing the brand spanking new Olark Help Center!
Ta da! http://help.olark.com/ gets you to our new support page where we’ve carefully arranged and indexed pretty much all there is to know about Olark — there’s always something new though, and we’ll add articles the moment a new use case or new corner of our app is uncovered.
The support portal is organized so you can find quick and easy vital info like set up and connecting chat clients and the most frequent questions that come our way through chats and support emails.
But it’s so much than that. We cover an array of topics like:
- customizing appearance
- chat transcripts
- integration tutorials for CRM/Chat clients/Web site.
- API hacks and tricks
Browse the categories or use the super fast search field to find specific and useful bits of information. It’s fast, easy and super helpful. There is also a user community where you, the esteemed user can add to the KB or ask a question if you’re stuck on something. We heartily welcome input and information from everyone.
As with anything new this is well, new to everyone. If you have suggestions on how we could have done this better or organize it into a format that you’d find easier to navigate, please speak up. We’re always happy to listen to our friends out in the wild who are actually using what we build.
Thanks a million,