Everybody loves freedom, and the ability to chat from your iPhone frees you from your desk. The catch is that a lot of mobile chat apps (such as imo.im and Beejive) force you away after a certain period of idleness. If you don’t want to worry about this, there is a way to turn it… Read more »
Monthly Archives:: July 2012
Olark Best Practices – part 7: Chat Protocol
Back to the previous post in the series: Groups Chat Protocol Up to now we’ve been talking about live chat features and how-to-do-it tutorials. Today we delve into best practices in the the chat interaction itself and how to be both professional and accommodating and a true Jedi when meeting customer expectations — how to… Read more »
Conversion rate? Does Olark Live chat make a difference?
From time to time this question comes up in sales calls and general chat about the value of live chat. As in, “should I shoulder the $17 a month for my small business or pony up for the $129 per month platinum subscription?” Cold numbers and links to studies show that live chat helps tremendously… Read more »