Okay, okay, so I took last week off and didn’t put up a Friday tip from Olark customer service. Everyone deserves a day off once in a while. To make it up to you, today you get two tips for the price of one. And to keep with this week’s focus on the coolness that… Read more »
Monthly Archives:: June 2012
New: Make rules to focus attention on the customers you want
We’re officially lifting the veil today on the new Olark Targeted Chat, a powerful new feature that gives you unprecedented control over how chat behaves on your website. With Targeted Chat, you’ll be able to focus your team’s time on more valuable customers. Cut down on chats you don’t want and increase chats that drive… Read more »
Tech Support’s Greatest hits — weekly tip for 6/1/2012
Tech Support’s Greatest hits — weekly tip for 6/1/2012 CRM Integration You may well know that every Olark chat gets turned almost instantly into a transcript that you can access in your Olark account dashboard, or sent automatically to an email address(s)*. This is pretty handy for keeping tabs on current and legacy chats, customer… Read more »