Back to the previous post in the series: Chatting in multiple languages Olark Best Practices – part 6: Groups When your organization is of sufficient size that you have separate teams of support and sales folks getting very specific and granular about the types of queries they deal with it’s a good idea so utilize… Read more »
Monthly Archives:: May 2012
Tech Support’s Greatest Hits – Your Weekly Olark Tip 5.24.2012
Tech Support’s greatest hits volume VI This weeks tip: How to manage answering chats from multiple devices One of the coolest (amongst much cool) things about Olark is that you can answer chats with your site’s visitors from anywhere you may find yourself; in your car, on a boat, in your actual office at your… Read more »
Tech Support’s Greatest Hits – Your Weekly Olark Tip 5.18.2012
Tech Support’s Greatest hits, version V How to give your Live Chat a human feel Presenting yourself and your company in a friendly and accessible, yet thoroughly professional way is the hallmark of a great chat experience and creates highly happy customers. This week’s tip is how we achieve that at Olark and how ingrained… Read more »