Monthly Archives:: April 2012

Link to the previous post in the Best Practices Series (Part 2: User Engagement) Olark Best Practices – Part 3: Offline Messaging Okay, you have to go offline sometimes, it’s inevitable. Even the Spartans at Thermopylae had to take a lunch break now and again. So what’s the best thing to do with your Olark… Read more »

Link to the previous post in the Best Practices Series:  Part 1 Accessibility Olark Best Practices – part 2: User Engagement Okay, you’ve set up Olark on your web site (every page!) and hooked up your chat client and set it to available.  So why aren’t the chats pouring in? You can see tons of… Read more »