Tech Support’s Greatest Hits: Part Deux! How to set your chat client’s sound notification settings to your personal preferences. We all have differing needs around notifications of visitor actions. For some, they only want to hear when a new chat request comes in. Others, who work in sales may want to know when a new… Read more »
Monthly Archives:: April 2012
Tech Support’s Greatest Hits – Your Weekly Olark Tip
Usually when you get a hot tip it’s something like “buy low, sell high” or “Easy Dancer to place in the 5th race.” But this is more valuable. Every Friday we’ll be bringing you an Olark usability tip — highlighting features old and new, work-arounds to corner case issues, API hacks and anything else we… Read more »
Olark Best Practices – part 4: Proactive messaging
Back to the previous post in the Best Practice series: Offline Messaging Olark Best Practices — Part 4: Proactive Messaging In an earlier post in the series we talked about user engagement and making your visitor aware that you’ve put live chat on your Website and that you’re standing by, ready to answer question and… Read more »