We’re super excited to unveil a new wrinkle in our quest to provide excellent customer service to the world: Announcing the brand spanking new Olark Help Center! Ta da! http://help.olark.com/ gets you to our new support page where we’ve carefully arranged and indexed pretty much all there is to know about Olark — there’s always… Read more »
Monthly Archives:: February 2012
The Art of Excellence in Customer Service 101 – CRM Integration with Olark
Okay, you’re set up with Olark and chatting, you’re making connections with new sales leads, satisfying existing customers and answering tons of tech support and customer service queries every day. How do you manage that flood of information? Well, you can funnel your chat transcripts to an email address of some guy in Marketing and… Read more »
Learn Customer Service from Zappos + Zendesk
Our friends at Zendesk are collaborating with the folks at Zappos to put together an awesome webinar for those of you who want to learn a few tricks of the trade from people at the top of the customer service game. It’s free, and happening this Wednesday (Feb 15th) at 10AM PST. Check it out!… Read more »