The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted by & filed under Best Practices, Using Olark.

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a team.  Sounds simple and sometimes it is if your business only requires an operator or… Read more »