Monthly Archives: January 2012

Using Customer Service to Boost Your Conversion Rate

Posted on January 31, 2012 by bill_t

Guest blog post from Claire Broadley from  experience day site Wish.co.uk The best time for any customer to visit your website is when they’re ready to spend. But not all buying decisions are based purely on price. It’s important to … Continue reading →

Posted in Guest Posts, case study | Tagged | 1 Comment

Meet your customers with Olark.

Doing it Live with Topspin Media — an Olark Case study

Posted on January 29, 2012 by bill_t

Guest post by our pal Brad Barrish from Topspin Media Topspin is the premier direct-to-consumer solution for music artists, filmmakers, comedians, writers and anyone else who might want to sell stuff directy to their fans. We work with all types … Continue reading →

Posted in Customer Service 101, Guest Posts, case study | Tagged , | Comments Off

Meet your customers with Olark.

The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted on January 23, 2012 by bill_t

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a … Continue reading →

Posted in Customer Service 101, Using Olark | Tagged | 4 Comments

Meet your customers with Olark.