Using Customer Service to Boost Your Conversion Rate

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Guest blog post from Claire Broadley from  experience day site Wish.co.uk The best time for any customer to visit your website is when they’re ready to spend. But not all buying decisions are based purely on price. It’s important to make sure you’re competitive, of course, but if you put all your energies into selling… Read more »

Doing it Live with Topspin Media — an Olark Case study

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Guest post by our pal Brad Barrish from Topspin Media Topspin is the premier direct-to-consumer solution for music artists, filmmakers, comedians, writers and anyone else who might want to sell stuff directy to their fans. We work with all types of artists, across many genres and of all sizes. Trent Reznor, Beastie Boys, Madi Diaz,… Read more »

The Art of Excellent Customer Service 101 – Organizing Your Live Chat Teams

Posted by & filed under Best Practices, Using Olark.

Okay, you’re all set. You’ve hired some sparkling customer service reps and sales folk with great experience and winning personalities. You’ve got Olark on your Web pages and you’re ready to go. What next? Organizing your team into well, a team.  Sounds simple and sometimes it is if your business only requires an operator or… Read more »