You’ve got your analytics and people talk to you over live chat, but how do you reach people you care about in your analytics?
Do you care about your customers? You probably spend all day looking at analytics and talking with them using Olark, trying to understand them better. Analytics… chat… analytics… chat
Then we thought, ‘wait, why don’t we smash these two together?’
GoSquared has integrated Olark’s live chat system into their real time insight dashboard, giving GoSquared users unprecedented power to connected with their users. We’re excited about this integration, and want to let GoSquared introduced themselves:
What is the heart of GoSquared as a company? What key technology and values make you special?
GoSquared enables individuals and businesses around the world to improve their websites by giving you a real sense of what’s acutally happening on your site. The real time analytics make your website come alive, and you can see the real time the impact of your web design decisions on your users.
We provide a real-time dashboard that gives you an insight into how your site is performing right now. GoSquared enables you to see what content is popular, where your traffic is coming from, and helps you understand how your visitors are using your site. On top of this, we also show you how your site has been performing over time so you can understand how what’s happening right now is better or worse than you were yesterday, last week, or last month.
We get pretty excited by new technology and great design – we’re always looking to use next technology that allows us to create useful tools. But technology is useless unless it’s packaged right – and we like to package our technology in beautiful, intuitive, powerful interfaces.
More than anything we value our customers – we want our customers to experience customer service the old fashioned way, one to one. We wouldn’t be here without our customers, so we like to treat them as the number one priority.
How does GoSquared’s presence in my business make my life better?
With traditional analytics tools (mentioning no names), information is often provided in a dull format, often hours if not days later than you need it. In the days of Twitter, Facebook, and all else that is social, responding the next day can be as good as not responding at all.
GoSquared is anything but dull and slow – with a vibrant interface that beginners can pick up in minutes, and information that updates every second, you won’t think about analytics the same way again after trying GoSquared.
GoSquared enables you to learn who, why, how, where from, and for how long people visit your site, and now with Olark GoSquared enables you to reach out and get in touch with the people on your site with even more helpful information to assist them as needed.
GoSquared (now coupled with Olark) enables you to act now, not tomorrow.
Who is the typical GoSquared customer?
GoSquared has a wide range of customers – over 10,000 sites use GoSquared to monitor their web traffic in real-time. Users include CEOs, technical teams, sales teams, social media managers, support staff, right down to the individuals kicking the tires of the web, experimenting with a new web app.
If you’re running an ecommerce site, or a blog then GoSquared can become even more powerful by enabling you to understand what’s happening right now and then giving you the ability to act on it.
You can find out more about how people are using GoSquared over at our solutions page: http://www.gosquared.com/solutions/