What does that mean, really? Exceeding expectations? Isn’t responding to a customer’s inquiries quickly and accurately, good enough? Well yeah, maybe in 1999. Continue reading →
Hey there, I’m Bill T, the new Guru of Customer Happiness at Olark. I just came onboard a few weeks ago and wanted to reach out and say howdy and introduce myself.
I’ve been involved in customer service, customer support and online community since the halcyon days of the first Internet bubble. Continue reading →
Season’s Greetings! Merry Christmas! Mazel tov! Everybody loves the holiday spirit. Don’t be a grinch. Show off yours with our new classic holiday themes. Head on over to olark.com/customize to use it now.