Don't be!
First of all, getting lots of chats is one of those problems you want to have. After all, you've at least got plenty of people visiting your website and each chat is an opportunity to sell, upsell, or to begin a lasting relationship with your customers (make them LOVE you!).
That said, you don't want to annoy people with a lack of response when they reach out to you.
Here are some options for effectively managing higher-than desired chat volume.
- Get chats only when you want them – set Olark to "hide when away" in the customizer so your widget only appears when you are ready and willing to provide sales and support
- Temporarily stop the flood of new chats - Set your status to "away" so new visitors to your site will get an away message.
- Get the right chats in the first place. Place Olark only on critical parts of your sales funnel – set Olark to "invisible" in your customizer and use the techniques here ( http://www.olark.com/tutorials/addimage.html ) to place links to Olark chat only where they are needed.
- Get your friends to help! – any multiple operator accounts allow additional operators to be called in as backup. The beauty of Olark is that all this additional help can connect and use Olark through their IM clients without special training
In the not too distant future we're going to have some slick tools (which will be fully extensible via our API) that allow you get even more targeted chats (think of initiating a chat only when a visitor is on your checkout page, has a certain value in their shopping cart, or is having trouble on a particular page!
Feel free to comment!
