In the world of niche e-commerce sites, business owners don’t succeed by offering larger catalog than Amazon or by undercutting WalMart, they succeed because they have a deep understanding of their customers and can provide personalized service and products. That’s where Olark’s CartSaver live chat software for e-commerce websites comes in.
With its debut on the Shopify App Store (additional platforms are in the works), store owners can for the first time see their customers shop in real-time with live cart balance updates, automatic notifications, visitor locations, and a cart contents rundown. Additionally, Olark’s live chat functionality allows customers and store owners to converse about products, build a rapport, and resolve support issues.
Amazingly all of this information and interaction comes to the shop owner from within normal instant messaging programs like Google Talk or any Jabber-based client (iChat, Meebo, Digsby IM+ , etc), so it works out of the box on practically any platform including mobile devices like the iPhone, Android, and Blackberry.
Olark CartSaver Highlights:
* See your customers shop in real-time
* View the cart balance and location of your customers in realtime
* Receive notifications of key events on your site (cart balance notifications)
* One click install from the Shopify App Store.
* Chat with visitors and see real-time information in standard IM software
* More platforms planned
Video of CartSaver in Action
Quotes from CartSaver users:
Screenshots from iChat and Meebo on an iPhone using CartSaver for Shopify