Many of our customers try to user Google Apps for your domain with Olark. Unfortunately Google does not tell system administrators to configure Google Talk to work with external XMPP(Jabber) networks by default. This leads to a lot of problems when a customer has Google Apps for their domain, but does not have the required SRV records to work with Olark.
We’ve always pointed out customers to:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=34143
But, this doesn’t always solve the problem, because sometimes it takes a while for ISPs to update their DNS cache, and it’s hard for our customers to double check their ISP, or their own attempts at setting SRV records. That is until now!
Introducing the Olark Google Apps for your domain SRV Checker. Using the below tool, you can now finally see if your SRV records are set correctly.