Guru’s guide to happiness: Meet The Olark Team
Week two in our Meet the Olarker series. Olark is adding new team members like crazy. We’ve expanded our coverage to European timezones recently.
This week meet Rhoda Meek, our newest Olarkian* who rises earlier than any of us. Not just because she’s living on a farm and has to tend to the livestock before starting her Olark day but also because she’s working remotely from a windy and stunningly beautiful island off the west coast of Scotland.
* 1 week and 3 days at interview time
The Isle of Tiree ^ on a fine Scottish day when the rain isn’t falling sideways
Rhoda brings many superpowers to the Olark table including front end design and backend tech chops, language skills hitherto unknown to the team (Gaelic), a warmth and wit, an easy going, yet laser focused work ethic and a passion for helping people out of tight spots tech-wise. Rhoda is currently restoring her family’s home on the island and I’m told she can fix or turn her hand to most anything. We’re kind of amazed to have found her and she’s a welcome new addition to our team. When she comes to visit us here in San Francisco I have a leaky window and a door that gets stuck shut in winter that I’d like her to take a look at.
We recently sat down to a cup of tea with Rhoda
1. What drew you to work for Olark?
I loved the product because it so clearly did what it said on the tin! I also loved the sense of humour and the fun attitude which emanated from the website. Plus, I love helping people!
2. What is your favorite thing about doing customer service and helping people?
I love the “lightbulb moment” – when I explain something in a way the person understands and it solves their problem. A great feeling.
3. Before you came to Olark what was the most remarkable/weird/zany thing you’ve ever done?
Where to start… I have competed in the World Bog Snorkeling Championships, the World Worm Charming Championships, and I have jumped off Bognor Regis Pier dressed as a chicken as part of the Birdman competition…
4. What do you do like to do when you’re not working?
I work on renovating my house, I have a veg garden I tend lovingly, I work with sheep and cows and I crochet (but don’t hold that against me!)
5. If you could stand at the podium and address all of the Olark customers, what would you say in your keynote address?
I would tell them that the single most important thing is to communicate well with your customers. Listen to them and respond. People like to know they are being listened to and Olark is a brilliant way of doing that. But just as importantly, they need to know that you are a hearing what they say – 360 degree feedback, baby!
6. Final question: if Hollywood were to make a biopic about your life, who would play you in the movie?
It would have to be Sandra Bullock. She rocks.
Okay then, another final question: Anything else you’d like the world to know about you?
I’m Scottish and proud of it, my hens lay delicious eggs and one day I will succeed in making crochet cool.
Rhoda is on chat most mornings PST and is our middle-of-the-night email outpost. Come by anytime and say hello. Follow Rhoda’s blog and see what it’s like living next door to Wuthering Heights: http://www.wodieskodie.com